Problems solved
Before
New leads arrived through multiple channels and response time depended on manual review.
Case Study·1 of 4
01
Lead intake
Lead routing automation
Automation flow that qualifies requests and routes them to the right channel.
Impact: Shorter response times and less manual triage.
0104
AI automations
Lead routing automation
Automation to qualify, route and answer leads with speed.
0%
less manual triage
0x
faster response
0%
traceable leads
Architecture
After
Automated qualification, CRM routing and internal notifications with fallback states.
Impact metrics
-60% manual triage
Shorter response times and less manual triage.
Architecture
Experience
Clear interface for teams and daily decisions.
API
Integrations and business rules kept separate.
Data
Reliable persistence and operational traceability.
Analytics
Measurement for follow-up and continuous improvement.
2 to 4 weeks depending on integrations.
1
Discovery
2
Architecture
3
Development
4
QA
5
Production
Business decisions
Kept human review where value requires it.
Created failure paths so requests are not lost.
Logged source and interest for better follow-up.
Problems solved
Repetitive work
Ownerless leads
Silent failures
Disconnected channels
Ocrensys
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